Audioloom Terms of Use

Who we are and how a purchase works

We are Audioloom Inc., a Delaware corporation at 8 The Green Ste R, Dover, DE 19901, United States ("Audioloom", "we", "us"). We run the Audioloom platform and license the products sold through it. The products are made by independent creators, and we distribute and license them on the creators' behalf.

Moonbase AS (Norway), or Moonbase LLC (United States) for orders with a US billing address, is our authorised reseller and merchant of record. Moonbase sells you the product, takes your payment and handles sales tax, under the Moonbase terms for buyers shown at checkout. Your receipt names the seller, and the charge appears on your statement as Moonbase.

Your right to use a product comes from us, under the Audioloom End User License Agreement (the "EULA"), which forms part of these terms. A product's installer or documentation may include additional notices, such as licences for third-party components.

Moonbase's terms govern the sale and payment. These terms and the EULA govern your account, your licence and your use of the products and of Audioloom.

Your account

• You must be at least 18 years old to create an account or place an order.
• Give us accurate information and keep it up to date, in particular your email address, which is where we send your receipts and licences.
• An account is for one person. Keep your password secure and do not share your account. You are responsible for what happens through it, and you must tell us at once if you think someone else has used it.
• Many products need an Audioloom account to activate, and your licences, downloads and receipts are kept in it.
• You can ask us to close your account at any time by contacting support. Closing it ends your access to the downloads and licences kept in it.

Buying products

Check that a product suits your needs and that your computer, operating system and DAW meet its requirements before you buy.

Prices are shown in US dollars or euros depending on where you are. Sales tax, VAT or GST is calculated at checkout based on your billing address and is shown before you pay. If you buy for a business, you can give your tax ID at checkout, and sales tax may then not be charged.

An order is binding once it is paid and we have confirmed it by email. Check your confirmation and tell us at once if anything in it is wrong. We or Moonbase may refuse or cancel an order, for example if a price or product detail was wrong, if we suspect fraud, or if the sale would break the law. If we cancel an order you have paid for, you get a full refund.

Coupons, discounts and voucher codes apply under the conditions shown with them. A voucher code can be redeemed once and cannot be exchanged for money.

A bundle can contain products from several creators. Buying it gives you a licence to each product in it. If you already own some of a bundle's products, you may be offered the rest for less.

You agree to receive receipts, invoices and other documents electronically.

The creator receives your details. When you buy, try or download a product, including one inside a bundle, we share your name, email address, the details of your order and, depending on the creator's setup, your billing address and tax ID with the creator of that product, so the creator can support you and run its business. Creators may only send you marketing if you agreed to receive it. Our Privacy Policy explains what is shared.

Licences, downloads and activation

Once your order is confirmed, we email you, and your products appear under Licenses in your Audioloom account. It is your responsibility to download and install them.

Plugins are activated by signing in to your Audioloom account from the plugin. Each licence can be active on up to 3 devices at a time, and you can deactivate a device to free a place. Products check their licence with Audioloom from time to time, and you may need to activate again after significant changes to your computer.

We aim to keep downloads available, but we do not guarantee that a download, your account or a licence check will be available at any given time, uninterrupted or error-free. Keep a backup of your installers.

Licences are personal. You may not sell or transfer a licence without our written permission.

Free products and trials

Some products are free, and many plugins can be tried for free on one device for the period shown, usually 14 days. A trial needs no payment details. When it ends, the product stops working until you buy a licence.

Some free products and trials ask you to agree to receive product news from the creator and Audioloom. You can unsubscribe at any time and keep the free product.

If a product is sold as a subscription, it renews automatically at the end of each period until you cancel, and a cancellation takes effect at the end of the current period.

Cancellations and refunds

Until you have downloaded or activated a product, you can ask us to cancel your order by contacting support with your order number.

Refunds are at our discretion. We generally do not refund a product once it has been downloaded or activated, unless there is a valid reason, for example if it does not work with your system as described, or it is faulty and we cannot fix it. To ask for a refund, contact support with your order number and the reason.

If you are a consumer in the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a purchase. For digital content, that right ends once the download or activation begins, because Moonbase's checkout asks for your express consent to immediate delivery and your acknowledgement that you lose the right of withdrawal.

Refunds are paid to the payment method you used. When an order is refunded, its licences are revoked, and you must stop using the product and delete it.

Nothing in these terms limits the rights you have as a consumer under the law where you live, such as remedies for faulty digital content.

Chargebacks

Please contact us before you ask your bank or card issuer to reverse a payment. A chargeback we have not agreed to cancels the order and revokes its licences, and we may refuse further orders from you.

When a product is withdrawn

A creator may stop selling a product or stop working with Audioloom. If that happens, you keep your licence and can keep using the product. We will tell you, and updates and support continue for 6 months after the product is withdrawn. After that, they may end.

Buying on a creator's website

Creators can embed the Audioloom storefront on their own websites. When you sign in, buy or download there, you use your Audioloom account, and the purchase goes through Audioloom and Moonbase under these terms. The creator's website itself, its content and its own data practices are the creator's responsibility.

Using Audioloom

When you use Audioloom, you must not:

• share your account or licences, or get around activation limits, licence checks or copy protection;
• interfere with the security or operation of Audioloom, or access it with bots, scrapers or other automated means beyond normal browsing;
• post or upload anything unlawful, infringing, abusive or misleading;
• use Audioloom for fraud, or to buy products with payment methods you are not entitled to use.

We may suspend or close accounts that break these terms, and revoke licences obtained by fraud.

Intellectual property

Products are licensed, not sold, under the EULA. You do not acquire any ownership of a product or of Audioloom. The Audioloom website, software and brand belong to us or our licensors, and creators own the designs of their products.

If you believe something on Audioloom infringes your rights, email support@audioloom.com with the details, and we will look into it.

Personal data

We process personal data as described in our Privacy Policy , which explains what we collect, how we use it, who we share it with, and your rights. If you give us personal data about someone else, you must be entitled to do so.

Limitation of liability

To the extent the law allows, Audioloom, your account and the products are provided "as is" and "as available". We do not guarantee that a product will meet your needs or be free of errors, and we are not liable for failures caused by circumstances beyond our reasonable control.

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, use or goodwill. Our total liability for any claim relating to a product is limited to the price you paid for it, excluding taxes.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, such as liability for fraud, for death or personal injury caused by negligence, or under mandatory consumer protection law.

Changes to these terms

We may update these terms. We will publish the new version here with its date, and tell you in advance by email or with a notice on the website if a change is significant. An order is governed by the terms in force when you placed it. If you keep using your account after a change takes effect, the new terms apply; if you do not agree with them, you can close your account.

Export controls and sanctions

You must comply with US and other applicable export and sanctions laws. You may not use Audioloom or its products in, or export them to, a country under US embargo, and you may not use them if you are on a US government list of restricted parties, such as the Treasury Department's list of Specially Designated Nationals or the Commerce Department's Denied Persons List.

Governing law and disputes

These terms are governed by the laws of the State of Delaware and of the United States, and disputes are subject to the exclusive jurisdiction of the courts of Delaware. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts where that law allows.

General

These terms, the EULA and the terms of your order are the whole agreement between you and us about their subject. If a provision is found invalid, the rest remain in force. If we do not enforce a provision, we do not give up the right to enforce it later. We may transfer our rights and obligations under these terms to another company, for example in a sale of our business; you may not transfer yours without our written consent.

Contact us

Contact our support team through the support pages or at support@audioloom.com, and include your order number and the email address you used for the purchase.